Frequently Asked Questions

If you don't find the answers you are looking for below, please don't hesitate to contact us directly and we will be happy to assist in any way possible.

expand answer How safe are your products for my child? Incredibly safe. As all alilo products are designed specifically for children, they have no sharp edges to hurt your little one, and both the gentle night light and the loudspeaker have been specially designed with the protection of your child's eyes and ears in mind. Made from 100% RoHS compliant materials, rest assured your Bright Ears bunny is free from lead, mercury, cadmium, hexavalent chromium, polybrominated biphenyls (PBB) and polybrominated diphenyl ethers (PBDE), as well as Bisphenol A (BPA) (see for more information). All alilo products run off extremely safe, built-in, high-capacity rechargeable polymer lithium-ion batteries (no primary cell batteries).

expand answer My son has outgrown the pre-loaded content on his bunny, what now? All content on your child's bunny is completely and easily updateable/replaceable. Bright Ears bunnies support media files in .mp3 format, which can be copied onto the built-in micro SD card via either the provided USB cable or a memory card reader. For more details please follow the instructions in your product manual.
Click here to download FREE content from our website!

expand answer How many songs can my daughter's Bright Ears character hold and what if she needs more space? All alilo Bright Ears characters come complete with a 2GB Micro SD card which can hold approximately 1000 songs or 300 stories (in .mp3 format). The card slot however, does support up to an 8GB card if you require more space.

expand answer I spend my life replacing batteries in my son's toys, am I going to be doing the same with his Bright Ears bunny? Definitely not! All alilo products run off extremely safe, built-in, high-capacity rechargeable polymer lithium-ion batteries (no primary cell batteries) which can be charged and discharged approximately 500 times before needing to be replaced.

expand answer How much play time will my daughter get out of her bunny before we'll need to recharge it? Bright Ears buddies are able to operate for approximately 4 - 5 hours on full charge.

expand answer We can't find our charger, what now? Accessories for your alilo product (including replacement chargers) are available to purchase separately - feel free to contact us in this regard directly - however our products are conveniently standardised for use with any mini USB cable.

expand answer What if my son's bunny stops working? All alilo products come complete with an operators manual that might be able to assist you in troubleshooting the fault yourself, or please browse through our help section. If however you are unable to fix/locate your problem, please contact us to arrange a repair/replacement. All alilo products come with a 1 year local warranty against manufacturing defects.